JieHais Painting Workshop

Refund Policy

Refund policy for JieHais Painting Workshop
Dec 25, 2025
Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions for refunds related to credits and services purchased through JieHais Painting Workshop. Please read this policy carefully, as it contains important information about your rights and our obligations regarding refunds.

2. Our Credit-Based System

JieHais Painting Workshop operates on a credit-based, pay-as-you-go system, not a traditional subscription model. This means:

  • Credits are non-refundable purchases once used for a successful generation
  • Credits expire based on the validity period specified at purchase (typically 1 year from purchase date)
  • No subscriptions: You purchase credit packages as needed, not recurring charges
  • Daily free credits: Users receive daily free credits as promotional offerings (non-refundable)

3. Automatic Refunds (No Action Required)

We automatically refund credits to your account in the following situations at no cost:

3.1 Failed Generation

  • Scenario: Image generation fails for any reason
  • Refund: Full credit amount is automatically credited back to your account
  • Timeline: Immediate (typically within seconds)
  • Examples:
    • AI model timeout or error
    • Server-side processing failure
    • Generation aborted during process

3.2 Duplicate Charges

  • Scenario: You are charged twice for the same generation due to system error
  • Refund: One full credit amount is automatically refunded
  • Timeline: Within 24-48 hours after detection
  • Detection: Our system automatically monitors for duplicate transactions

3.3 Technical Service Outage

  • Scenario: JieHais Painting Workshop service is unavailable (>6 hours unplanned downtime)
  • Refund: Proportional credit compensation (based on outage duration and your usage)
  • Timeline: Within 7 days of service restoration
  • Notice: We will notify users via email about outages exceeding 2 hours

4. Conditional Refunds (Requires Review)

In limited circumstances, we may provide refunds if you contact our support team. These require:

  • Proof of the issue
  • Valid reasoning
  • Case-by-case evaluation by our team

4.1 Legitimate Technical Issues

  • Scenario: A technical error on our platform prevents you from using your purchased credits
  • Example: Account balance display error, credit deduction errors, feature unavailability
  • Process: Contact support@jiehais.cc with documentation
  • Decision Timeline: 5-7 business days
  • Approval Rate: Contingent on evidence and investigation

4.2 Unauthorized Account Access

  • Scenario: Your account is accessed without authorization and credits are spent
  • Requirements:
    • Report within 30 days of unauthorized activity
    • Provide evidence of unauthorized access
    • Comply with our account security recommendations
  • Refund Amount: Up to 100% of fraudulent charges
  • Process: Contact support@jiehais.cc immediately
  • Investigation: We will investigate within 10 business days

4.3 Service Quality Issues

  • Scenario: Generated content fails to meet minimum quality standards (e.g., completely blank, unintelligible, corrupted)
  • Requirements:
    • Report within 7 days of generation
    • Provide the specific generation result
    • Demonstrate the quality issue
  • Refund Amount: Full credit refund if issue is verified
  • Process: Submit through support@jiehais.cc with generation ID
  • Verification: Our team will review the content

4.4 Force Majeure or Service Discontinuation

  • Scenario: We permanently discontinue a feature or service
  • Refund Amount: Proportional refund for unused credits on that feature
  • Timeline: 30 days to use remaining credits on other features, then refund
  • Notification: We provide 30 days advance notice

5. Non-Refundable Situations

The following situations are NOT eligible for refunds:

5.1 Successful Generations

  • Policy: Once a generation is completed successfully, credits are consumed and non-refundable
  • Exception: Only if the generated content violates our quality standards (see Section 4.3)
  • Reason: You have received the service/content as intended

5.2 User Choice or Preference

  • Policy: Changing your mind about a purchase does not qualify for refund
  • Examples:
    • "I don't like the generated image"
    • "I purchased too many credits"
    • "I found another platform I prefer"
  • Exception: If purchase was made due to our misrepresentation, contact support

5.3 Free Daily Credits

  • Policy: Promotional free credits are non-refundable and non-transferable
  • Exception: Never (free credits cannot be refunded)
  • Reason: These are promotional offerings, not paid services

5.4 Promotional/Discounted Credits

  • Policy: Credits purchased at promotional rates are non-refundable
  • Example: "50% off credit package" purchases cannot be refunded
  • Reason: Promotional pricing is final and non-reversible

5.5 Expired Credits

  • Policy: Credits that have expired beyond the validity period cannot be refunded
  • Validity Period: Typically 1 year from purchase (displayed at purchase time)
  • Reminder: We send email reminders 30 days before expiration
  • Reason: Credits must be used within the specified period

5.6 Disputes Beyond 90 Days

  • Policy: Refund requests filed more than 90 days after purchase are unlikely to be approved
  • Exception: Only for fraud or unauthorized access (see Section 4.2)
  • Reason: Time limit ensures fair adjudication and accounting accuracy

5.7 Violations of Terms of Service

  • Policy: No refunds for credits used in violation of our Terms of Service
  • Examples:
    • Credits used to generate prohibited content
    • Credits from accounts engaged in abuse or fraud
    • Credits from multiple accounts created to exploit free credit promotions
  • Reason: We cannot refund credits used for prohibited activities

6. Refund Request Process

6.1 For Non-Automatic Refunds

Step 1: Contact Support

  • Email: support@jiehais.cc
  • Subject: "Refund Request - [Your Issue Type]"
  • Include: Account email, credit amount, generation ID (if applicable), detailed description

Step 2: Submit Documentation

  • Screenshots or error messages
  • Timestamps of the issue
  • Detailed explanation of what happened
  • Any relevant transaction IDs

Step 3: Verification

  • Our team will investigate within 5-7 business days
  • We may request additional information
  • You will receive a decision via email

Step 4: Resolution

  • Approved: Credits refunded to your account balance
  • Denied: Explanation provided; appeal available within 14 days
  • Pending Info: Case remains open until documentation received

6.2 Contact Information

  • Email: support@jiehais.cc
  • Subject Line: Use "Refund Request" in subject
  • Response Time: 24-48 hours initial response; 5-7 days for decision
  • Appeals: Can be submitted within 14 days of denial

7. Refund Methods

7.1 Credit Refunds (Primary Method)

  • How: Refunded credits are added back to your account balance
  • Use: Can be used immediately on any platform feature
  • Expiration: Follow the original validity period plus 30 days
  • No Additional Fees: Refunds do not incur processing fees

7.2 Payment Processor Refunds

When this policy references payment processor refunds, the following applies:

For Paddle (Future Integration):

  • Payment processor: Paddle Payments
  • Refund method: Credit to original payment method
  • Processing time: 3-10 business days depending on payment method
  • Fee: Paddle may deduct processing fees (typically 2-3%)
  • Merchant: JieHais Painting Workshop (Paddle customer)

For Stripe (if implemented):

  • Payment processor: Stripe Payments
  • Refund method: Credit to original payment method
  • Processing time: 1-5 business days depending on card issuer
  • Fee: Stripe may deduct processing fees (typically 1-2%)

For PayPal (if implemented):

  • Payment processor: PayPal
  • Refund method: Credit to PayPal account or card (user choice)
  • Processing time: 1-3 business days
  • Fee: PayPal may deduct processing fees (typically 2.2% + $0.30)

8. Special Cases and Exceptions

8.1 Bulk Purchases and Business Accounts

  • Custom Terms: Organizations purchasing large credit amounts may negotiate custom refund terms
  • Contact: billing@jiehais.cc for enterprise refund policies
  • Documentation: Custom agreements must be signed before bulk purchase

8.2 Regional Requirements

  • EU/GDPR: Consumers in the EU have additional rights under consumer protection laws
  • California/CCPA: California consumers may have additional refund rights
  • Other Regions: Some jurisdictions may override this policy with stricter requirements
  • Compliance: JieHais Painting Workshop complies with all applicable regional laws

8.3 Subscription or Bundle Purchases (Future)

If subscription features are introduced in the future:

  • Refunds for subscription periods will be handled separately
  • Monthly/yearly subscription refunds will follow industry standard (7-30 day money-back period)
  • Cancellation and refund policy will be published separately

9. Chargeback and Dispute Resolution

9.1 Payment Disputes

If you dispute a payment through your credit card company or payment processor:

  • We will cooperate with your payment processor's investigation
  • Chargebacks may result in account suspension
  • False chargebacks may result in permanent account termination
  • We reserve the right to pursue legal action for fraudulent chargebacks

9.2 Dispute Resolution Process

  1. Direct Contact: Contact support@jiehais.cc to resolve first
  2. Formal Complaint: If unresolved, submit formal dispute
  3. Arbitration: Disputes may be resolved through binding arbitration (per Terms of Service)
  4. Payment Processor: Your credit card company or payment provider may have their own dispute process

10. Refund Policy Changes

We may update this Refund Policy at any time:

  • Changes will be posted on this page with an updated "last updated" date
  • Significant changes will be communicated via email
  • Your continued use of the service after changes constitutes acceptance
  • Changes typically take effect 30 days after posting

11. Special Considerations for AI-Generated Content

11.1 Content Ownership and Refunds

  • Generated Content Rights: You own the generated content even if refunded
  • Reason: Content generation costs are incurred whether you accept the result or not
  • Exception: If we remove content due to policy violations, refund may be denied

11.2 Quality Expectations

  • AI Limitations: AI models have inherent limitations and may not meet all expectations
  • Refund Basis: Refunds for quality issues only apply if content is unusable
  • Subjective Preferences: "I don't like the style" is not a refund reason
  • Objective Failures: "The image is completely blank" or "The image is corrupted" may qualify

12. Contact and Support

For questions about this Refund Policy:

For regional-specific refund rights:

  • EU Users: Review local consumer protection laws; contact local consumer authority
  • California Users: Visit California Attorney General website for CCPA details
  • Other Regions: Check your local consumer protection regulations

13. Acknowledgment

By purchasing credits from JieHais Painting Workshop, you acknowledge that:

  1. You have read and understood this Refund Policy
  2. You understand the credit-based system is non-refundable once used
  3. You accept the automatic refund conditions outlined in Section 3
  4. You understand the conditional refund process in Section 4
  5. You agree to the refund request process and timelines

Effective Date: December 25, 2025 Last Updated: December 25, 2025

For questions, contact: support@jiehais.cc